If you are unhappy with your order, you must notify us and return the goods unopened and undamaged within seven working days of receipt for a full refund for the goods. Returned parcels charges and original delivery charges are non-refundable. If your original order was eligible for free delivery but in returning the goods your order value falls into a delivery charge bracket, then original delivery charges will be applied or deducted from your refund. You must notify us of a parcel to be returned before returning it (by e-mail, writing or telephone). All refunds will be made within 30 days of receipt of the returned goods. Unless otherwise instructed by us please return the goods using Royal Mail Standard Parcel signed for service, and provide us with the proof of sending and tracking number.

Products which are personalised or engraved are made to order, for this reason these orders are non-cancellable and non-refundable. 

Any doubt or concern please do contact us, we do value all our customers and we do always work hard to satisfy your need.